Scams are getting harder to spot, and some even fool the experts.

We’re aware that some scammers are spoofing The Royal Mint, creating fake websites, and impersonating our staff.

We’re committed to helping keep our customers safe, and we’ve pulled together some tips on how to determine whether a call, email or message is from The Royal Mint.

Fake Websites

Many scammers operate fake websites. We’re working with experts to identify, report and remove fake websites pretending to be The Royal Mint.

They often use URLs that contain small errors, extra words or different domains. The Royal Mint’s only official website is https://www.royalmint.com

If you’ve visited a website that you think is a scam, you can report it to the National Cyber Security Centre (NCSC). It’s free, and by reporting you can help stop scammers and cyber criminals. Report a suspicious website.

Suspicious Calls, Emails and Messages

Scammers may contact you via call, text, email or social media pretending to be from The Royal Mint. They may try to gain your trust and may pressure you into buying or investing in a product or service.

All official email communication from The Royal Mint, whether customer services, The Royal Mint Experience, or marketing, is always sent from @royalmint.com. We never use free email services such as Gmail and Outlook, or encrypted chat services such as Telegram, among others.

The Royal Mint is based in the UK, and you will only be contacted by sales and customers services team based in the UK. 

Reporting

If you have suspicions about an email, call or message, please contact us directly. You can also report suspicious communications via the following:

• Report a suspicious email by forwarding to report@phishing.gov.uk
• Report a suspicious text by forwarding to 7726

If you’ve lost money or have been hacked after responding to a suspicious phone call, email or message you should report it to your bank and below:

• In England, Wales or Northern Ireland, visit www.actionfraud.police.uk or call 0300 123 2040.
• In Scotland, report to Police Scotland by calling 101.